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Nova5mods

Returns and refunds

Last Updated: November 30, 2025






All Sales Are Final


Due to the nature of our products (bike parts, mods, and custom accessories), all sales are final.


We do not accept returns, exchanges, or issue refunds unless the item arrives damaged or defective.






Damaged or Defective Items


If your order arrives damaged or not working:





  1. Contact us within 48 hours of delivery.

  2. Include your order number, photos/video of the damage, and a description of the issue.

  3. We will review your claim and may offer a replacement or partial refund depending on the situation.








Wrong Item Received

If you received the wrong product, email us within 48 hours, and we will correct the mistake at no cost to you.







Non-Returnable Items







  • Installed parts

  • Used items

  • Sale items

  • Digital products or services








Chargebacks

Filing a chargeback without contacting us first may result in your account being banned from future purchases.

Contact: [email protected]